Terms of service

Last Updated: November 11, 2024

This Privacy Policy describes how brigittelegrand.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.brigittelegrand.com (the “Site”), or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you”, “your”, and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor, or any other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required under applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources, as described below. The information we collect and how we use it depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or may be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you submit directly through the Services may include:

  • Contact information, including your name, address, phone number, and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including your username, password, security questions, and other information used to maintain account security.

  • Customer service information, including information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain personal information. If you do not provide this information, you may be unable to access or use those features.

Information We Collect About Your Use of the Services

We may automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do so. Usage Data may include information about how you access and interact with our Site and your account, including device information, browser information, network connection details, IP address, and other information related to your interaction with the Services.

Information We Obtain From Third Parties

We may obtain information about you from third parties, including:

  • Companies supporting our Site and Services, such as Shopify.

  • Payment processors, which collect payment information (e.g., bank account details, credit or debit card information, billing address) to process payments, fulfill orders, and provide the products or services you request under the contract we have with you.

  • When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section “Third-Party Websites and Links” below.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you account, purchase, return, exchange, or other transaction notifications, creating and managing your account, arranging shipping, facilitating returns and exchanges, and supporting account-related features.
We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In these cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Notice.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, promotional, or advertising communications via email, SMS, or postal mail, and showing you advertisements for products or services. This may include tailoring the Services and ads on our Site and other websites.
If you reside in the EEA, the legal basis for this data processing is our legitimate interest in selling our products, under Art. 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, and take action regarding potentially fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for safeguarding your account credentials. You should not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately.
If you reside in the EEA, the legal basis for this processing is our legitimate interest in ensuring the security of our website, under Art. 6(1)(f) GDPR.

Communicating With You and Improving the Services

We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure responsiveness, deliver effective services, and maintain our business relationship with you, under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the cookies Shopify uses to operate our store, visit:
https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site and Services (including to remember your preferences), conduct analytics, and better understand user interactions (in our legitimate interest to administer, improve, and optimize the Services).

We may also allow third parties and service providers to use Cookies on our Site to tailor services, products, and advertising on our Site and across other websites.

Most browsers accept Cookies by default, but you may set your browser to delete or reject Cookies. Please note that deleting or blocking Cookies may negatively impact your experience and limit access to some Services.

Our Site is not designed to respond to “Do Not Track” signals.
Learn more: http://www.allaboutdnt.com/

How We Disclose Personal Information

We may disclose your personal information to third parties for contractual, legitimate, and other purposes consistent with this Privacy Policy. These may include:

  • Service providers or vendors who perform services on our behalf (IT management, payment processing, data analytics, customer service, cloud storage, order processing, shipping).

  • Business and marketing partners who may use your information according to their own privacy notices.

  • Third parties when you request or consent, such as for product shipment or when using social media widgets or account integrations.

  • Affiliates or corporate group members, in our legitimate interest to operate a successful business.

  • As part of business transactions, such as mergers or bankruptcy; to comply with legal obligations; to respond to subpoenas or warrants; to enforce Terms of Service; or to protect the Services and our rights.

Over the past 12 months, we have disclosed the following categories of personal (and sensitive) information for the purposes described in the sections above:

Category of Information Categories of Recipients
Identifiers (contact details; certain order and account information) Service providers, payment processors, customer service partners, data analytics providers, affiliates
Customer record information (contact details; certain order/account info) Same as above
Commercial information (orders, purchase history, customer service interactions) Same as above
Internet/network activity (Usage Data) Same as above
Geolocation data (approximate, based on IP address or technical data) Same as above

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies as well as their terms.
We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them.

Information you provide in public or semi-public areas—including social media—may be visible to other users and third parties.

The inclusion of such links does not constitute endorsement of those websites or their operators, except where expressly stated.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children.
If you are the parent or guardian of a child who has provided personal information to us, please contact us to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” (as defined by applicable law) the personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “absolute security.”
Information you send to us may not be secure during transmission. We recommend avoiding unsecured channels when sharing sensitive information.

The retention period for your personal information depends on whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce other contracts or policies.

Your Rights

Depending on your location, you may have some or all of the rights below regarding your personal information. These rights are not absolute and may apply only in certain circumstances; we may refuse requests where permitted by law.

  • Right to access / know: You may request access to the personal information we hold about you and details about how we use and share it.

  • Right to deletion: You may request that we delete the personal information we hold about you.

  • Right to correction: You may request correction of inaccurate personal information.

  • Right to portability: You may request a copy of your personal information and, in some cases, request that we transfer it to a third party.

  • Right to restrict processing: You may ask us to stop or restrict processing of your personal information.

  • Withdrawal of consent: Where we rely on your consent, you may withdraw it at any time.

  • Appeal: You may have the right to appeal our decision if we decline your request.

  • Communication preference management: You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional messages such as account or order updates.

You may exercise these rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising your rights.
We may need additional information to verify your identity (e.g., email address or account details) before processing your request.

You may authorize an agent to submit requests on your behalf. We may require proof of authorization and verification of your identity.

We will respond as required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the information below.
If you are not satisfied with our response, you may have the right—depending on your location—to appeal, or to file a complaint with your local data protection authority.
For EEA residents, a list of supervisory authorities can be found online.

International Users

We may transfer, store, and process your personal information outside your country of residence.
Your personal information may be processed by employees, service providers, and partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent UK mechanisms, unless the destination country is deemed to provide adequate protection.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: brigitte@brigittelegrand.com
Address: 2 Rue du Sabotier,
25620 L’Hôpital du Grosbois, France

Unless otherwise stated, we are the data controller for your personal information under applicable data protection laws.